Returns and Exchanges

As Nazarayakkabi.com, your complete satisfaction with the shoes you purchase is our top priority. In case the size doesn't fit or you change your mind, we have arranged the return and exchange processes to be as easy and fast as possible for you.

Here are the details for a smooth transaction:

1. Return and Exchange Period

You can request a return or exchange within 14 days from the date you receive your order.

2. Return and Exchange Conditions

The following conditions must be considered when returning or exchanging your products:

The product must be absolutely unused, not worn outdoors, and must not have lost its resalability feature.

The product must be sent completely with its invoice and all accessories.

The original shoe box must not be damaged. Please do not stick the cargo company's label directly on the original box or wrap it with packing tape. Deliver the box to the cargo by putting it in a bag or a different packaging.

3. Step-by-Step Exchange Process

We carry out exchange transactions quickly so that the model or size you like does not run out:

Contact our customer service (via WhatsApp or E-mail) to state your exchange request and the new size/model you want.

Deliver the product to the cargo branch with our Contracted Cargo Customer Number that we will forward to you.

After the product you sent reaches our warehouse and is inspected, the new product you requested is shipped the same day or the next business day.

4. Step-by-Step Return and Refund Process

Send the product you want to return to us with the contracted cargo code we will give you.

After the returned product reaches our warehouse, its compliance with the above conditions is checked by our relevant unit.

The fees of approved returns are refunded to you within 3-5 business days, sticking to the method you paid with (Credit Card / Bank Transfer). (Depending on your bank, it may take a few days for the fee to reflect in your account).